At Brandt Plants Store, we want you to be completely satisfied with your gardening purchases. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original condition
  • Original packaging must be intact
  • Proof of purchase is required

Important Note: Due to the perishable nature of our products, live plants, seeds, and seasonal flowers cannot be returned or exchanged unless they arrive damaged or incorrect. This includes all items from our Cover Crop Seeds, Fruit & Nut Trees, and Seasonal Plants & Flowers categories.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: Include photos if the item is damaged or incorrect (required for plant-related returns).
  3. Wait for Approval: Our team will respond within 2 business days with return instructions.
  4. Ship Items Back: Once approved, ship your return to:
    Brandt Plants Store Returns
    1538 Hillview Drive
    Atlanta, US 30303
  5. Processing: Allow 3-5 business days for processing once we receive your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be processed within 5-7 business days after we receive and inspect your return. Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable except in cases of our error.

Exchange Process

For eligible items, exchanges follow the same process as returns. Please indicate the replacement item you’d prefer in your initial email. If the replacement costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Brandt Plants Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name] [Quantity] [Reason for Return]

Preferred resolution: [Refund/Exchange for (specific product)]

I have attached photos of the items as requested in your policy.

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Questions?

Our gardening enthusiasts are happy to help with any questions about returns or exchanges. Contact us at [email protected] or by mail at:

Brandt Plants Store
1538 Hillview Drive
Atlanta, US 30303

Thank you for being part of our growing community. We appreciate your trust in us for your gardening needs!

The Brandt Plants Store Team